FAQ

Q1. How can I get a sample for confirm the quality?

-Please give the exactly style, construction , dimension, packaging also kinds offabric to us. We can according to your

specification give you a sample.

-You can send us a sample, we can according to your sample give you a counter sample.

Q2. What is the Delivery time for sample?

- Current sample 1-3 days, customize sample 7-15 workdays.

Q3. Which Express do you often use to send the samples?

- We usually ship samples by TNT ,UPS,FEDEX,EMS, SF,etc.

Q4. Can you provide OEM service?

-Yes, we work on OEM orders. Which means size, material, quantity, design, packing solution, etc will depend on your requests; and your logo will be customized on products.

Q5. Are you a trading company or a manufacturer?

- A manufacturer with 10 years of experience, we have fabrics in stock, and we have advantages in price and delivery.

Q6. Do you have your own R&D team?

- We have professional designers who can add your logo.

Q7.Can custom samples?What is the MOQ?

- Samples can be customized for checking quality, free color card, we have our own factory, MOQ1.

Q8. How is the quality?

- We have sewing workers with more than ten years of experience, a professional inspection team and strict quality control system, and perfect after-sales service.

Q9: How to care for linen products?

-Machine wash in cold water; linen becomes softer with repeated washes and is durable for long-term use.

Q10：Do linen products wrinkle easily?

-Yes, slight wrinkling is natural for linen and part of its rustic charm; it becomes softer with washing.

Q11：Is the company verified?

-Yes, verified onsite by SGS Group, with OEKO-TEX certified products.

Q12：How to contact customer service?

-24-hour customer service via the platform; response time ≤3 hours.

Q13：How to care for linen products?

-Machine wash in cold water, use mild detergent, and tumble dry on low heat.

Q14：Is the company verified?

-Yes, verified by SGS Group and has onsite checks.

Q15：What certifications does the company have?

-OEKO-TEX® Standard 100 and GOTS certifications.

Q16：How is the after-sales service?

-The company has a complete inspection process and guarantees delivery and quality.

Q17: Are the products eco-friendly?

-Yes, many products are made from organic materials and certified by OEKO-TEX® and GOTS.

Q18: Can I customize the products with my logo?

-Yes, the company offers logo customization services.

Q19: What is the minimum order quantity?

-It varies by product, typically 50 pieces/sets.